Paul@RTM
Supporting Vendor
- 684
- 449
- Oct 24, 2012
-
Hamilton,
ON_Canada
As many of you are aware, RTM Racing is located in Canada (near Toronto to be more precise).
We have many US customers and all of them are doubtless aware that shipping from our Canadian location to their US address is a simple, painless procedure. In fact, generally the only difference between shipping from Canada to the US and shipping within the US is that it takes slightly longer (a day or two at most) and costs a bit more. That's it. There are no other meaningful differences. There are no brokerage fees, custom duties or any other fees. All brokerage and other fees are included in the shipping charge we charge you up front. There are no other fees to you.*
Some of our newest US customers have expressed certain reservations / fears of the Canada to US shipping experience. Either because they have no experience with it, or because they may have had a past experience with another vendor / person that was negative in some way. (Mostly in the form of unexpected fees and/or delays).
Here are some straight facts on the subject:
RTM Racing has been in business well over 15 years and in that time we've shipped well over a thousand packages into the US. Of that number, we can honestly think of only two instances when there were unexpected circumstances. In both cases, the shipment was held at US customs for a short time until the shipment cleared. That is literally it: two times in over a thousand shipments. In both those cases, the shipments were eventually cleared and delivered without further incident. There were no additional fees or charges. The shipments weren't even especially remarkable. They were neither large, expensive or complicated. We suspect they were simply chosen at random. We'll repeat the main point again: two times in over a thousand shipments and even in those two cases, merely an inconvenient delay. As far as we know, we have never had a single example where a customer was asked to pay a single cent in extras "fees" to receive their shipment. Not one example.
We should mention something else. Our webstore gives you several shipping options. Several UPS shipment options and several Canada Post shipment options (Canada Post is Canada's equivalent of the US Postal Service). Even if you choose a Canada Post shipment option, we almost never ship via Canada Post, we almost always ship via UPS. (This is due to the fact that we don't like to drag the package (and our butts) to a post office to make a shipment. We prefer to have UPS come to our location and pick up). (The only exception is in the case of very small shipments where Canada Post Small Packet Air service is chosen. In those cases, we do use Canada Post).
We hope this puts our US customers' minds at ease if they've been hesitant to use us before now.
We also welcome any input from our regular US customers. We expect this would further remove any fears from our soon-to-be new US customers.
Thank you.
*In theory, there can be additional delays and fees since US customs has the authority to reject a shipment and return it to us at OUR expense. This has NEVER happened in our entire existence. If it ever did, we would simply eat any additional fees and make the decision to re-ship or not. In any event, you, the customer is never on the hook for any unexpected expenses. You are never obliged to pay any additional fees to receive your shipment. You always retain the option of rejecting the shipment and paying nothing extra.
We have many US customers and all of them are doubtless aware that shipping from our Canadian location to their US address is a simple, painless procedure. In fact, generally the only difference between shipping from Canada to the US and shipping within the US is that it takes slightly longer (a day or two at most) and costs a bit more. That's it. There are no other meaningful differences. There are no brokerage fees, custom duties or any other fees. All brokerage and other fees are included in the shipping charge we charge you up front. There are no other fees to you.*
Some of our newest US customers have expressed certain reservations / fears of the Canada to US shipping experience. Either because they have no experience with it, or because they may have had a past experience with another vendor / person that was negative in some way. (Mostly in the form of unexpected fees and/or delays).
Here are some straight facts on the subject:
RTM Racing has been in business well over 15 years and in that time we've shipped well over a thousand packages into the US. Of that number, we can honestly think of only two instances when there were unexpected circumstances. In both cases, the shipment was held at US customs for a short time until the shipment cleared. That is literally it: two times in over a thousand shipments. In both those cases, the shipments were eventually cleared and delivered without further incident. There were no additional fees or charges. The shipments weren't even especially remarkable. They were neither large, expensive or complicated. We suspect they were simply chosen at random. We'll repeat the main point again: two times in over a thousand shipments and even in those two cases, merely an inconvenient delay. As far as we know, we have never had a single example where a customer was asked to pay a single cent in extras "fees" to receive their shipment. Not one example.
We should mention something else. Our webstore gives you several shipping options. Several UPS shipment options and several Canada Post shipment options (Canada Post is Canada's equivalent of the US Postal Service). Even if you choose a Canada Post shipment option, we almost never ship via Canada Post, we almost always ship via UPS. (This is due to the fact that we don't like to drag the package (and our butts) to a post office to make a shipment. We prefer to have UPS come to our location and pick up). (The only exception is in the case of very small shipments where Canada Post Small Packet Air service is chosen. In those cases, we do use Canada Post).
We hope this puts our US customers' minds at ease if they've been hesitant to use us before now.
We also welcome any input from our regular US customers. We expect this would further remove any fears from our soon-to-be new US customers.
Thank you.
*In theory, there can be additional delays and fees since US customs has the authority to reject a shipment and return it to us at OUR expense. This has NEVER happened in our entire existence. If it ever did, we would simply eat any additional fees and make the decision to re-ship or not. In any event, you, the customer is never on the hook for any unexpected expenses. You are never obliged to pay any additional fees to receive your shipment. You always retain the option of rejecting the shipment and paying nothing extra.
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